Job Description

Second State Coffee in Charleston, SC is looking for baristas to join our West Ashley, Downtown, and Mount Pleasant (Shelmore) locations. The ideal candidate is not required to have prior barista experience but is committed to an in-depth and detailed training program. We start our team members from the absolute basics, regardless of industry experience or skill level.

Baristas start on register, food prep, or bar back position and progress based on performance and scheduling availability. Training courses are required for advancement. Position fulfillment is based on scheduling needs. The "bar position" is a coveted position and requires extensive training.

YOU:

• Never settles for "fine" or "good enough" - you are dedicated to learning and developing skills, you aim for excellence in everything you do
• Strong interpersonal and professional demeanor and communication skills. You can confidently and diplomatically give and receive feedback.
• Punctual and reliable. You demonstrate excellent time management and organizational skills
• Engaging, curious, and able to "work a room"
• Acute attention to detail

Key Functions & Responsibilities

• Prepares hot and cold drinks to exacting standards, maintaining a high level of execution for procedural and operational policies.
• Meets all health and safety guidelines
• Demonstrates Second State Coffee values, culture, and behaviors. Fosters a respectful, inclusive, educational, and fun environment for both team members and guests.
• Exudes exceptional hospitality and service with regard to friendliness, cleanliness, speed of service, beverage quality, and customer retention. Always looks for ways to go above and beyond.
• Maintains an exceptionally clean and organized working space and consumer space.

Must be able and willing to:

• Exercise sound judgment under pressure and ask for help when needed
• Provide exceptional consumer experiences
• Demonstrate enthusiasm for coffee, service, hospitality, and quality
• Have working knowledge of POS systems
• Utilize programs such as GroupMe and Homebase for communication and scheduling
• Manage cash transactions and cash deposits

On-boarding

• Google Classroom covering all policies, procedures, and company service standards - approx 2-4 hours training
• On-the floor training - 1 to 2 weeks
• Supervised shifts - 1 to 2 weeks
• Barista 101 course
• On-going training

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