Job Description
About the Role:
We are seeking a
Bilingual Customer Service Representative fluent in
English and Spanish to join our client's team. This role is responsible for delivering outstanding support to our Spanish- and English-speaking customers by phone, email, and chat. If you are a strong communicator with a passion for helping others, we'd love to hear from you!
Key Responsibilities:
Respond to customer inquiries in both English and Spanish across multiple channels (phone, email, chat)
Provide accurate information about products, services, orders, and policies
Resolve customer concerns efficiently and professionally
Document all customer interactions in internal systems
Collaborate with internal departments to address complex issues
Maintain high levels of customer satisfaction through proactive communication
Qualifications:
Fluent in English and Spanish (spoken and written)
1-2 years of experience in a customer service or call center role preferred
Excellent verbal and written communication skills
Comfortable using customer service tools, Microsoft Office, and CRM systems
Ability to remain calm under pressure and handle multiple priorities
Team-oriented, dependable, and detail-focused
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