Job Description

Overview: The Clinical/Clerical Medical Assistant (CCMA) appropriately cares for patients of all ages; assists providers in procedures; accesses appropriate reference/resource manuals as needed; accurately documents all patient care interactions; appropriately scheduling patient appointments and adequately verifying/updating and entering patient demographic and insurance information in a manner that minimizes errors/rework and maximizes revenue for services provided; performs assigned duties as scheduled and meets deadlines. The position requires the collection of patient data and appropriate communication of results; placing patient needs as a priority; empathizing with patients; maintaining strict confidentiality; remaining calm and composed in difficult situations; prioritizing and organizing to optimize available resources; adhering to policies and procedures and leading others by example. The CCMA Provides services for all sleep center patients to improve coordination of care and testing and increase treatment adherence to maximize the overall patient care experience. The Clinical/Clerical Associate initiates patient contact beginning with generation of the referral/testing order and assists the entire patient experience through to its conclusion. The patient experience is defined as a “partnership” type relationship that assists patient understanding of the testing procedure, insurance requirements (copays, coinsurances, etc.), follow up requirements and treatment with the goal of increasing patient adherence and satisfaction. The CCMA demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. Responsibilities:

Moves patients through the registration/ordering/check-in process in a timely manner

M onitors patient schedule frequently. Maintaining a full testing schedule for the sleep center and prompt patient service. Schedules and reschedules patients as needed, filling open slots promptly

P repares testing orders for the physician & technologists, ensuring accuracy and adhering to all HIPAA requirements

A ssists patients with completion of hospital forms and explains exam preparation for testing done in the Sleep Center department

F axes and mails patient documents according to established policy/procedure

M aintains proficiency in all computer functionality necessary to perform job duties (EPIC, Word, Excel, Power Point, Outlook, etc.)

T riages patients and patient phone calls per Covenant HealthCare policy and procedure. Facilitates use and maintenance of all treatment equipment and triages all home care related questions and needs to the appropriate entity (physician, sleep center, home care company)

O btains purpose for patient visit and takes appropriate vital signs. Assists provider and technical staff with procedures. Coordinates sleep testing, home medical equipment needs, labs, etc., per physician order. Maintains medical records and clinical standards in compliance with regulatory agencies and Covenant HealthCare policies/procedures. Ensures that the referring physician receives interpreted study results in a timely manner as defined by QA indicator.

P repares exam rooms between patients following proper procedures for cleaning contaminated materials and supplies

A ssists team by coordinating patient questions and concerns to the proper provider. Provides pamphlets and instructions as requested. Addresses patient questions and concerns following clinical protocols. Demonstrates awareness and sensitivity to patient rights.

R eviews medical charts for patient history; obtains clinical history; prepares/interviews and explains process/testing/treatment to patients under his/her care.

E nsures appropriateness of order; processes orders as required; gathers testing information from outside facilities; charges supplies and exams

F ollows up with patients that are scheduled and those who do not show with the goal of successfully coordinating sleep related testing, treatment outcomes and timely follow up care. Acts as a liaison between the patient, home care company and sleep center to ensure continuity of care.

M anages multiple telephone lines using established telephone etiquette skills and transfers inquires appropriately. Answers the telephone and provides appropriate information and/or directs calls to appropriate provider/staff member. Assist with the scheduling of patient clinic visits and testing procedures, and registers patients when appropriate.

O btains pre-certification and/or pre-authorization for all sleep testing where applicable.

U nder the guidance of the Coordinator, assists in maintaining all AASM, OSHA, HFAP and Corporate Compliance regulations. Functions with an awareness of safety issues. Demonstrates awareness of confidentiality and legal issues in all aspects of patient care. Meets or exceeds all competency requirement expectations.

P erforms all duties as assigned

Qualifications:

EDUCATION/EXPERIENCE REQUIREMENTS

High School diploma and/or equivalent required. A successful completion of a competency-based Medical Assistant (MA) training program required. In lieu of a MA program, a minimum of two (2) years recent physician office and/or direct care patient provider experience will be accepted. BCLS certification required (within 6 months of hire).

K NOWLEDGE/SKILLS/ABILITIES

K nowledge of sleep disorders medicine and how to effectively communicate with patients

K nowledge of proper “release of information” standards

S trong working knowledge of computers and software

P referred: knowledge of EPIC, and MS SOFTWARE

E xcellent oral communication and interpersonal skills

A bility to properly obtain/perform the following: - Vital signs, A.E.D. use, BLS certification, Patient education

A bility to properly obtain patient information regarding sleep

A bility to remain calm and courteous in stressful/difficult situations

A bility to problem solve and prioritize work flow

A bility to maintain confidential information

P roven ability to work independently

W ORKING CONDITIONS/PHYSICAL DEMANDS

A bility to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

C onstant handling, feeling, talking, hearing, tasting, smelling and near vision

F requent lifting 0-25 lbs.

F requent standing, walking, twisting, reaching, depth perception and field of vision

O ccasional lifting 26-100 or more lbs.

O ccasional sitting, lifting, carrying, pushing, pulling, stooping, kneeling, crouching, squatting, crawling and far vision

Job Tags

Part time, Work at office, Local area,

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