Position: Senior product manager (10+yrs exp. Needed)
Location: Duluth, GA - Onsite
Type: long term contract
Rate: open
Position summary:
Job Title: Senior Product Manager
Role Overview
We are seeking an experienced professional with strong expertise in E-Commerce platforms and Order Management Systems (OMS) to design, implement, and optimize end-to-end order lifecycle processes. The ideal candidate will ensure seamless integration between online storefronts, OMS, ERP, and fulfillment systems to deliver exceptional customer experiences.
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Key Responsibilities
System Design & Implementation
o Configure and maintain OMS solutions (e.g., Manhattan, IBM Sterling, Salesforce OMS, or similar).
o Integrate OMS with e-commerce platforms (e.g., Magento, Shopify, Salesforce Commerce Cloud) and ERP systems.
Order Lifecycle Management
o Manage order capture, inventory allocation, payment processing, shipping, and returns workflows.
o Ensure real-time inventory visibility across channels.
Process Optimization
o Analyze order flow and identify areas for automation and efficiency improvements.
o Implement best practices for omnichannel fulfillment (BOPIS, ship-from-store, drop-shipping).
Technical Expertise
o Work with APIs, middleware, and integration tools for data synchronization.
o Troubleshoot system issues and coordinate with vendors for resolution.
Stakeholder Collaboration
o Partner with business teams to define requirements and translate them into technical solutions.
o Provide training and support for OMS and e-commerce functionalities.
Compliance & Security
o Ensure adherence to data privacy, PCI compliance, and security standards.
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Experience
o 10+ years in e-commerce and OMS implementation/support.
o Exposure to ERP systems is a plus
Technical Skills
o Hands-on experience with OMS platforms (Sterling, Manhattan, Salesforce OMS, etc.).
o Knowledge of e-commerce platforms and integrations.
o Proficiency in APIs, web services, and middleware tools.
Domain Expertise
o Strong understanding of order lifecycle, inventory management, and fulfillment strategies.
o Familiarity with omnichannel retail and digital commerce trends.
Soft Skills
o Excellent problem-solving and analytical skills.
o Strong communication and stakeholder management abilities.
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