Customer Service Representative Job at Source Logistics, Laredo, TX

OE1EWldkZ2E2WCtzdFk3ejB3OFRlSk5JeFE9PQ==
  • Source Logistics
  • Laredo, TX

Job Description

About Us:

At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets, including Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Complete Transportation Solutions, and Information/Data Supply Chain Services.

We support a variety of industries such as food and beverage, apparel, retail, health and beauty, medical, industrial, technology, financial, and more. Our mission is to help US and foreign-based companies expand their presence in the US by delivering competitive and tailored supply chain solutions.

We currently manage 5.6 million square feet of warehouse space, strategically located throughout the US, with facilities in Los Angeles, CA; Chicago, IL, N. Monroe, NJ; Portland, OR; Houston, TX; and Laredo, TX.

Responsibilities:

• Location: 1310 Vidal Cantu, Laredo, TX 78045 - 8am to 5pm

•Answers and responds to a high-volume of inbound calls and emails with the highest degree of politeness and professionalism at all times

• Ensuring that orders are received, processed and shipping in accordance with the customer’s requirement

• Monitoring of backorders for product needed and follow-up with the customer on availability

• Maintain a successful rate of customer retention through excellent customer service

• Make outgoing calls to existing customers regarding orders

• Research and respond to customer inquiries via phone, mail and email

• Preparing professional correspondence with excellent verbal and written communication skills

• Maintain department quality and productivity standards

• Know and adhere to business procedure guidelines at all times

• Maintain all logs and reporting documentation as required

• Other duties as assigned

Requirements:

• Logistic and/or warehouse knowledge

• Experience multi- tasking in a fast paced, demanding environment

• Strong computer knowledge including MS Office applications

• Excellent oral and written communication skills

• Excellent customer service skills

• Skilled in the use of MS Outlook, MS Word and MS Excel (or equivalent software)

Bilingual (Spanish) is a MUST

Perks:

  • Solid benefits package
  • 401k plan with company match
  • Generous PTO policy

Job Tags

Full time,

Similar Jobs

LMG Staffing Solutions

Digital Marketing Copywriter Contractor (Remote in US) Job at LMG Staffing Solutions

 ...Group and our external clients target audiences. Responsible for writing pieces of optimized keyword-rich SEO content based on variety...  ...Communication and Strategy: Work cross-functionally with web, paid, and creative teams to ensure on-time delivery of initiatives and cohesive... 

Lennar

Business Analyst II - ERP & Business Systems Integration Job at Lennar

 ...Job Description Business Analyst II We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing... 

Cigna

Organizational Development Principal - Hybrid Job at Cigna

Join our team as an Organizational Development Principal and help shape the future of our organization. Youll lead transformative design initiatives that empower teams, drive strategic outcomes, and foster a culture of growth and adaptability. Were looking for a passionate...

Phoenix Home Care and Hospice

LPN/RN Overnight (Pediatric to Young Adult) Job at Phoenix Home Care and Hospice

 ...Owls & Weekend WarriorsThis Ones for You. Phoenix Home Care & Hospice is hiring Private Duty Nurses who want premium pay and a...  ...ongoing support every step of the way What You Bring Active RN or LPN license Pediatric experience a plus (training provided... 

St. John XXIII College Preparatory

English Teacher Job at St. John XXIII College Preparatory

 ...are being accepted for an anticipated faculty position in our English Department, beginning August 1, 2026. Highest priority will be...  ...professional growth opportunities.Minimum Qualifications: Bachelor's degree in English, ELA Education, or related field. Teacher...