Job Description

Join Our Customer Service Team!  Apply today. Grow with us at Security First Bank and find your future in banking. We treat you right.

Looking for a career where you have evenings off to do the things that you enjoy? Do you like a professional office environment with Federal Holidays, Saturdays, and Sundays off?

We’re looking for friendly, smiling faces to become a part of our customer service team. To be considered, please complete and sign the online application form.

If you haven’t received a link to sign the application, please check your inbox for an email containing a clickable link to create a password and access your account.

To be considered as an applicant please complete and sign the online application form at the Security First Bank web site. For additional information or paper application accommodation please stop by 231 N Main St, PO Box 278, Hay Springs, NE 69347 or call 308-638-4416

Role:

The Customer Service Representative assists customers and potential customers with their banking needs; involving paying and receiving cash and other negotiable instruments, explaining services, setting up new accounts, and responding to problems.

Essential Duties and Responsibilities:

• Receives and processes customer financial transactions, including deposits, withdrawals and loan payments; transfers amount from customer accounts as directed.
• Posts transactions to customer accounts and maintains customer records.
• Welcomes customers and provides routine information concerning services and directs customers to appropriate department for specific information and service.
• Balances cash drawer and daily transactions.
• Assists customer inquiries in person and over the phone.
• Opens new accounts and account maintenance.
• Supports customer online banking inquiries.
• Research (missing items).
• Reviews reports to ensure compliance with government regulations and bank policies are being met.
• Processes ACH and wire transfers.
• Maintains strictest confidentiality.
• Promotes bank's services and makes referrals to other bank departments.
• Performs other job-related duties as assigned.

Performance Management:

• Provide informed, prompt, accurate service and support to all customers and associates.
• Process customer transactions in accordance with bank policy.
• Troubleshoot and resolve customer and internal inquiries in a timely and accurate manner.
• Open new accounts and ensuring that all related forms and documents are completed and scanned in a timely matter.

Knowledge, Skills, and Abilities:

Education and/or Experience.

• High school education or General Education Degree (GED).
• One month to twelve months of similar or related cash handling and customer service experience.

Interpersonal Skills.

• Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
• Understands basic accounting procedures.
• Knowledge of office equipment.
• Has strong customer service skills and enjoys working with the public.

Certificates, Licenses, Registrations: None.



Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job the employee would occasionally be required to carry loads up to and including 24lbs. It is frequently necessary to bend, squat, reach above the shoulder level, crouch, kneel, balance and push/pull equipment. Firm grasping/fine manipulation with the right/left hand is necessary. In an 8-hour day, the employee can expect to sit about 6 hours.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Starting Wage Range and Benefits :

Security First Bank provides some of the most competitive, comprehensive benefits in South Dakota and Nebraska. We believe in our employees, and they deserve an environment in which they can excel, with the peace of mind that their families are well cared for. We provide a host of health benefits, financial plans, and other services designed to make life better - both at work and at home.

Prior experience will be taken into consideration for starting wage. Additional information about benefits is available on the careers page of the company web site. Specific questions about benefits for full or part time status will be answered during the interview process.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.

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