Job Description

A Director is tasked with leading the store operations on a day-to-day, moment-by-moment basis. They directly affect the growth and success of the restaurant by maintaining the vision of the Operator through operational success and excellence. They are a main point of contact as it pertains to the business as a whole.

Specific Director roles include Human Resource, Marketing, Drive Thru, Hospitality, Kitchen Operations, Facilities and more.

Roles and responsibilities

• Grow the business.
• Able to perform all the responsibilities of a leader such as opening and closing, providing direction, running breaks, handling guest concerns, etc.
• Attend weekly meetings with other Directors.
• Drive financial performance by providing feedback & suggestions on how to achieve financial goals.
• Takes care of people - guests and Team Members.
• Partner with Directors of Human Resources & Training to recruit, select, on-board, train, and retain team members.
• Coach's leaders and Team Members; Supervise and lead teams of 3-15 direct reports, 50-80 Team Members
• Meet with other leaders weekly on their goals.
• Guard the Brand
• Ensure that each any and every shift is consistent with the image and culture of Chick-fil-A

Additional Skills

• Servant leader, team oriented, with a passion for people and world class service
• Well organized leader with excellent verbal, written, and electronic communications skills.
• Business acumen – ability to quickly gain an understanding of the business needs and strategy.
• Must possess ability to drive and manage change; manage multiple and varied tasks and prioritize workload.
• Accustomed to fast paced work environments.

Requirements:

• Bachelor’s Degree OR 3-5 years of experience in a related field
• Work a minimum of 40 hours per week in the restaurant – including evenings, weekends and holidays (limited hours on most holidays); work in position alongside the team based on business needs; available to work a variety of hours in and outside of the restaurant.
• Effectively coach and give direction.
• Hold leaders and Team Members accountable for results.
• Willing to perform the job they ask others to do.
• Can effectively troubleshoot various issues that may arise.
• Enthusiastically and passionately lead the entire store team, relate well to others.
• Be well-versed in all Chick-fil-A procedures.
• Strategic thinker, goal-oriented, tech-savvy
• Mature and dependable, good moral character
• Results and details oriented
• Ability to make decisions quickly, excellent time management skills.
• Detailed and keenly observant.
• Passionate about building relationships with guests

Compensation:

• Competitive salary
• Paid vacation
• Health Insurance
• 401k
• Paid leadership training and development opportunities
• Free food
• High emphasis on work-life balance
• Sundays off

Requirements

• Previous customer service experience preferred.
• Previous leadership experience an asset.
• Hard-working
• Team-oriented
• Friendly
• Honest
• Great customer skills
• Over 18+ years of age required
• College degree preferred.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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