Job Description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position: Field Engineer 3

Location: Chicago, IL 60601

Duration: 3+ Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

Job Profile Summary:

• Installs, repairs and provides technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensures systems operate as designed and are maintained and/or upgraded per requirements.
• Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
• Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.

Key Responsibilities:

• Provides full Audio/Visual support for meetings, conferences, town halls, client presentations.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Familiarity with a variety of Audio Visual system, including Room Kits, Cisco,
• Understanding of audio, internet, power, and lighting cables such as XLR's, DMX's, in connector's, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1 etc .
• Proficient with audio DSP's, AV switches, DI's, and AV extenders etc
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Key Qualifications:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 2-4 years' experience in area of responsibility.

TECHNICAL SKILLS

Must Have

• Desktop/Laptop Repair
• Laptop/ Desktop server experience
• MAC OSX (PREFERRABLY VENTURA OR SONOMA. MONTEREY IS ALSO ACCEPTABLE)
• Windows 10/11

Nice To Have

• Customer Facing Service, Windows 10/11 skills, MAC skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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