Job Description

Job Title: IT Manager

Location: Grand Haven, MI

Department: Information Technology

Reports To: CFO / CEO

Employment Type: Full-Time, Onsite

Position Overview

Our client, a leader in the manufacturing industry, is seeking a skilled and strategic IT Manager to oversee and support the company's technology infrastructure, business systems, and cybersecurity posture. The IT Manager will play a critical role in ensuring that technology effectively supports manufacturing operations, production efficiency, and overall business growth.

The ideal candidate is hands-on, proactive, and experienced in managing IT in an industrial or manufacturing environment - balancing day-to-day technical support with long-term strategic planning.

Key Responsibilities

Leadership & Strategy

• Lead the IT function, providing direction and oversight for infrastructure, applications, and support.
• Develop and execute IT strategies that align with business goals and manufacturing priorities.
• Manage IT budgets, vendors, and procurement processes.
• Ensure compliance with industry standards and internal security policies.

Infrastructure & Systems Management

• Oversee and maintain network and server infrastructure across production facilities and offices.
• Manage critical systems such as ERP/MRP platforms, MES, SCADA, and production control systems.
• Ensure high availability and uptime for systems that support production operations.
• Implement and manage backup, disaster recovery, and business continuity solutions.

Cybersecurity & Compliance

• Develop and enforce IT security policies and procedures.
• Monitor and respond to cybersecurity threats, vulnerabilities, and incidents.
• Coordinate with external auditors or consultants for compliance with data protection standards (e.g., ISO 27001, NIST, or industry-specific requirements).

Support & Service Management

• Oversee helpdesk operations and ensure timely resolution of user issues.
• Support and train users on company software, hardware, and security best practices.
• Maintain asset inventory, software licensing, and lifecycle management.

Project Management

• Plan and lead IT projects including system upgrades, network enhancements, and digital transformation initiatives.
• Coordinate with cross-functional teams (production, engineering, finance, logistics) to support technology needs.
• Evaluate and implement new technologies that improve operational efficiency and reduce downtime.

Qualifications

Required:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 3-5 years of experience in IT management or senior IT leadership role.
• Proven experience supporting IT environments in manufacturing, industrial, or production settings.
• Strong knowledge of networking (LAN/WAN/VPN), Windows Server, Active Directory, virtualization, and cloud platforms.
• Experience managing ERP/MRP systems (e.g., SAP, Epicor, Microsoft Dynamics, etc.).
• Demonstrated knowledge of cybersecurity best practices.
• Excellent communication and leadership skills, with a hands-on, service-oriented approach.

Preferred:

• Experience with automation systems, industrial networks, and IoT devices.
• Familiarity with PLC/SCADA integration and manufacturing data systems.
• IT certifications (e.g., CompTIA Network+, Security+, Cisco CCNA, Microsoft Certified, or CISSP).
• Experience managing multi-site operations or manufacturing plants.

Key Competencies

• Strategic and analytical thinking
• Strong problem-solving and troubleshooting skills
• Excellent project management and organizational abilities
• Collaborative leadership style and cross-departmental communication
• Focus on operational efficiency and continuous improvement

Compensation and Benefits

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development and training opportunities

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