Job Description

Are you looking for a high energy, strategic, and fast-paced position as a IT Support Consultant?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • 20%+ annual employee promotion and transfer rate
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The IT Support Consultant provides hands-on technical support to Relias employees, ensuring effective use of IT systems. This role is a critical part of the IT Helpdesk team, delivering first-level support, maintaining accurate documentation, and contributing to IT projects.

WHAT YOU’LL BE DOING:

• Delivering first-level IT support for hardware, software, network, and connectivity issues.
• Supporting video conferencing solutions (WebEx, Teams, Zoom) and maintain meeting room equipment.
• Maintaining inventory of IT equipment, software, and licenses.
• Assisting in onboarding new employees, ensuring smooth IT setup.
• Updating and maintaining accurate technical documentation.
• Collaborating on team projects, including IT infrastructure upgrades.
• Performing vulnerability/malware remediation and anti-virus management.

YOU’VE GOT WHAT IT TAKES IF YOU HAVE/ARE:

• Ability to manage multiple tasks and projects
• Ability to troubleshoot hardware, software and network issues
• Ability to learn new technologies quickly
• Working knowledge of Active Directory Administration
• Working knowledge of Microsoft products
• Strong drive and work ethic to complete tasks on time
• Networking Basics
• Ability to troubleshoot and configure meeting room equipment (WebEx and Teams)
• Ability to prioritize and work independently
• Strong communication and customer service skills
• 2+ years experience in a desktop service or helpdesk role
• 1+ years of experience with Audio Visual support (WebEx, Teams, Zoom) 
• Associate’s degree

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Due to the nature of this position, you will be required to work onsite Monday - Friday 8am - 5pm. 

Company: Relias LLC | Job ID: 281694

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