IT Support Specialist Job at Radeas, Wake Forest, NC

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  • Radeas
  • Wake Forest, NC

Job Description

Salary: $57,000 - 57,000 per year Requirements:

  • Associate’s or Bachelor’s degree in a field related to IT
  • 3–5 years of experience in IT support, systems administration, or technical troubleshooting
  • Strong problem-solving abilities with Windows & macOS, Microsoft 365, Active Directory, and Google Workspace
  • Experience in network and server troubleshooting as well as hardware support
  • Familiarity with industry standards such as HL7, JSON, SFTP, and API integrations
  • Excellent communication and customer service abilities with a proactive approach
  • Preferred:
  • Certifications such as CompTIA A+, Network+, or Cisco CCNA
  • Experience in supporting EHR or LIS systems
Responsibilities:
  • Resolve intricate hardware, software, and network issues that have been escalated from the Help Desk
  • Administer and maintain local servers, networking equipment, Wi-Fi infrastructure, and endpoint devices
  • Troubleshoot and provide support for EHR/LIS HL7 interfaces in partnership with vendors and our Clinical Systems Integration Manager
  • Mentor Tier 1 Help Desk technicians to promote growth and consistency in support
  • Oversee the IT asset lifecycle including procurement, deployment, and decommissioning
  • Manage user account administration across Active Directory, Microsoft 365, Google Workspace, and other core applications
  • Lead upgrades for IT infrastructure, such as enhancing Wi-Fi at headquarters and optimizing ISP performance
  • Deliver occasional on-site support at various company locations
  • Contribute to our IT knowledge base and process documentation (SOPs) to improve team efficiency
Technologies:
  • API
  • Active Directory
  • Cisco
  • Hardware
  • HL7
  • Support
  • JSON
  • LIS
  • macOS
  • Microsoft 365
  • Network
  • Windows
  • Office 365

More:

We are dedicated to innovative solutions, merging the best of science and medicine to deliver comprehensive clinical solutions for healthcare organizations and providers. As we welcome an IT Support Specialist II to our team, you can expect a competitive salary of $57,000 per year with bonus eligibility after 90 days. Enjoy a consistent schedule at our Wake Forest HQ, opportunities to lead IT infrastructure projects, and work within a collaborative environment that fosters mentorship, growth, and innovation. Join us in strengthening our IT foundation and making a significant impact.

last updated 52 week of 2025

Job Tags

Full time, Work at office, Local area,

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