Job Description

Salary: $45,000 - 45,000 per year Requirements:

• I require at least 3 years of practical experience supporting macOS and iOS devices in an enterprise or educational environment.
• Proficiency with Jamf Pro is essential.
• Experience using Apple Business Manager, DEP, and the Volume Purchase Program is necessary.
• A strong understanding of Zoom platform administration (including Zoom Rooms and Zoom Phone) is expected.
• Familiarity with Zoom Device Management (ZDM), calendar integrations, and AV hardware is important.
• I need a solid grasp of enterprise mobile security, including MDM policies, MFA, and remote device controls.
• Exceptional written and verbal communication skills are a must.
• I value interpersonal skills that emphasize rapport building, active listening, and effective questioning.
• Strong problem-solving abilities and excellent customer service skills are also required.

• I will provide Level 2 support for PC, macOS, and iOS devices, including their deployment, troubleshooting, and upgrades.
• I will enroll, monitor, and manage devices using MDM platforms (like Jamf and Ninja).
• I will oversee the integration of Apple Business Manager, which includes automated enrollment and zero-touch provisioning.
• I will deploy iPhones and iPads with preconfigured business profiles and manage applications and settings using VPP, managed app configuration, and MDM restrictions.
• I will support Zoom Phone usage on mobile, ensuring optimal app performance and user training.
• Monitoring device status, battery health, and compliance reporting will be part of my duties.
• I will set up and manage Zoom Rooms, including scheduling displays, iPad room controllers, and AV hardware (e.g., Logitech, Neat, Poly).
• Managing Zoom Phone configuration, such as auto attendants, call queues, and routing, will also be my responsibility.
• I will troubleshoot audio and video quality issues using Zoom Admin tools and logs, as well as maintaining integrations with calendars (Google or Microsoft), room booking, and signage.
• I will collaborate cross-functionally with network, systems, and help desk teams to resolve complex Apple-related issues.
• I will create and maintain documentation and knowledge base articles and train users on best practices for device use, security, and Zoom systems.
• Assisting with asset tracking, patch management, and lifecycle refresh planning will fall under my purview.
• I will provide first contact support for incoming requests to the service desk via telephone, web portal, and email to guarantee courteous, timely, and effective resolution of end-user issues.
• I will handle provisioning and system setup for new hires and prioritize incidents and service requests based on defined processes to adhere to defined SLAs.
• I will utilize remote tools and diagnostic utilities to help resolve support requests and will install and configure hardware and software components across various network infrastructure devices.
• Monitoring SASE and EDR solutions (like Todyl and CrowdStrike) is part of my role, as is server administration via Active Directory, File & Print services, DNS, and DHCP.

• Active Directory
• Hardware
• Support
• macOS
• Mobile
• Network
• Security
• Web
• iOS
• Azure
• Bash
• Cloud
• Firewall
• Python
• SharePoint

More:

I am seeking a reliable, results-driven, self-motivated, energetic professional who thrives in a team-oriented environment. TeamLogic IT is a national provider of technology services and solutions, helping customers address their IT needs through reliable solutions that guarantee high availability, security, and flexibility in their IT infrastructure. With over 300 locations and more than 2000 technicians across North America, thousands of businesses have come to rely on us as their trusted technology advisor. We have built our reputation over 20 years in the industry, receiving numerous awards and recognitions, and we take pride in our customer service excellence. The position offers a flexible schedule, paid time off, and professional development assistance, with a salary starting from $45,000 per year. Work location is hybrid remote in Kingston, NY.

last updated 51 week of 2025

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