Job Description

Description:

WHO WE ARE:

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. We engage faith, relationship-building, and volunteers wherever we go to lift up and support Colorado’s most vulnerable citizens.

** The Senior Data Specialist supports data and reporting functions for the Meals on Wheels Program and

other VOA departments utilizing the Serv Tracker system. This role is responsible for accurately tracking,

compiling, and maintaining consumer demographic information, service records, and delivery data. The

Senior Data Specialist collaborates with the Program Manager to prepare program evaluations, reports,

and data for grant applications and compliance requirements. Additionally, the position contributes to the

training and implementation of the Serv Tracker data management system across relevant teams.

Essential Duties and Responsibilities

• Compiles and maintains records detailing the current status of all consumers served by the Meals on

Wheels Program and archives these records according to program rules and regulations.

• Creates reports for accounting, and all departments that use the Serv Tracker database, in addition to any

other data or reporting as directed by the Program /Project Manager or Director(s) (see below).

• Prepares monthly reporting and distributes by the 15th of each month.
• Prepares monthly unit report and distributes by the 10th, 15th of each month.
• Prepares monthly meal service status reports.
• Additional reporting as assigned
• Tracks and provides ANS Senior Director with the client and service data needed to prepare applications

for program funding and required status reports for all program funding sources as needed.

• Weekly report to the accounting department for MOW route sheets and distribute to accounting no later

than EOD each Tuesday (as a backup).

• Serves as the program liaison with the Accounting Department and as the coordinator for the monthly

contribution reminders and unit mailings. Coordinates with the Accounting Department in the creation of

customized Serv Tracker Reports.

• Provides information and clarifies services available for qualifying participants, which includes making

appropriate recommendations for service availability.

• Maintain updated accuracy of ServTracker manuals, update any changes that are communicated by the

Database and Systems Manager.

• Serves as the daily liaison for Meals on Wheels outer counties by coordinating meal units and route

sheets, and supporting Program Managers in maintaining accurate, timely communication on units served

and ensuring client updates are entered correctly in the ServTracker system.

• Serv as backup in the preparation of the daily route sheets for Meals on Wheels as requested/as needed

by the Program Manager or Associate Division Director.

• Serve as the primary administrator and subject matter expert for Meals on Wheels data systems (e.g.,

client databases, route management systems, funder reporting platforms).

• Ensure accuracy, completeness, and consistency of client, meal, route, volunteer, and billing data.
• Develop and maintain data quality standards, validation checks, and audit processes.
• Troubleshoot data issues, resolve discrepancies, and implement corrective actions.
• Track key performance indicators (KPIs) related to meals served, service levels, waitlists, routes, and client outcomes.
• Analyze trends related to service volume, route efficiency, client demographics, and program growth.
• Support forecasting, capacity planning, and continuous improvement initiatives.
• Support reporting, data input, and other administrative tasks as required by the Program Manager.
• Performs all other duties as assigned.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Deliver meals to clients as needed and may need to lift up to 25lbs. repeatedly during deliveries.
• Travel utilizing personal vehicle may be required.
• Extended periods of sitting at a desk may be required.
• The noise level is usually low to moderate.

POSITION TYPE AND EXPECTED HOURS OF WORK

· Full Time · Monday – Friday 8:00 am- 4:30pm and designated holidays & Occasional Saturdays.

• Work from home up to 16 hours per week.
• Evening and/or weekend hours may be required based on program events or assigned job duties.

LOCATION · 4915 East 52nd Avenue Commerce City, CO 80022

PAY: $23.00-$24.00/hr

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will remain open until filled

VISA SPONSORSHIP NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Minimum Qualifications of Position

• Associate degree in business/ administration, public administration, business, information systems, or related field, or equivalent professional experience.
• Minimum of 2–5 years of experience in data management, reporting, or program analysis, preferably in a nonprofit, healthcare, or social services setting.
• Strong experience working with databases, spreadsheets, and reporting tools.
• Ability to manage competing priorities and deadlines.
• Demonstrated ability to manage complex data sets with a high level of accuracy and confidentiality.
• Detail-oriented mindset with a focus on data accuracy and quality assurance.
• Own transportation, valid Colorado driver’s license, and proof of insurance.

PREFERRED QUALIFICATIONS OF POSITION

• Experience with aging services, healthcare, or Medicaid-funded programs.
• Familiarity with funder reporting requirements and compliance standards.
• Exceptional attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Knowledge of quality assurance and continuous improvement methodologies.
• Possess an ability to listen effectively and respond creatively to program participants' concerns.

Competences

• Models core culture attributes of the Volunteers of America-Colorado Branch that include “AIRS” (Accountability, Integrity, Respect, and Service).
• Models and pursues with vigor Volunteers of America- Colorado Branch three critical virtues of HHH (Hungry, Humble, and People Smart). KNOWLEDGE AND SKILLS
• Knowledgeable about service programs for seniors in program service areas.
• Strong computer skills in Microsoft office (Excel and Word especially)
• Demonstrated oral and written communication skills.
• Exceptional attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Knowledge of quality assurance and continuous improvement methodologies.
• Poise and diplomacy in contact with the agency, clients, donors, other service providers and all regulatory agencies and funding sources

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