Job Description

Austin, TX

Pay range: $28-30/hour

Job description

Client is helping our client find an IT Support Specialist to join its team.


In this role, you'll serve as the front-line technical support resource for employees, contractors, and visitors. You'll manage day-to-day user support, device setup, account provisioning, and on-site IT coordination. The role emphasizes user experience and systems readiness, with occasional support for hardware installation projects alongside the field technician.


The ideal candidate is customer-focused, organized, and enjoys solving technical problems in a people-facing environment. You're comfortable juggling multiple requests, documenting solutions, and maintaining a secure, well-run IT operation.



As an IT Support Specialist, you'll:

• Prepare and configure laptops and mobile devices for new employees.
• Issue and manage employee badges and physical access permissions.
• Provide front-desk IT assistance and on-site support for employees and guests.
• Troubleshoot user issues and escalate complex technical problems when needed.
• Manage device lifecycle tasks: procurement, repairs, inventory, and vendor coordination.
• Support conference room technology, hybrid meetings, and event setups.
• Maintain IT documentation and internal knowledge base articles.
• Occasionally assist with basic cabling, camera, or equipment installation projects.

Ideal candidate profile

• 2+ years in an IT support or helpdesk role in a fast-paced environment.
• Experience with Google Workspace and/or Microsoft 365 administration.
• Familiarity with MDM platforms (Intune, JAMF, Kandji, or similar).
• Excellent communication and problem-solving skills.
• Customer-focused mindset with strong organizational habits.
• Security-first approach to managing user accounts and devices.
• Travel < 25%

Daily tasks

The IT Support Specialist serves as the front-line technical support resource for company employees, contractors, and visitors. You'll manage daily user support, device setup, account provisioning, and on-site IT coordination. This role focuses on user experience and systems readiness, occasionally assisting with hardware installation projects alongside the Field Technician.

Required skills

• Prepare and configure laptops and mobile devices for new employees.
• Issue and manage employee badges and physical access permissions.
• Provide front-desk IT assistance and on-site support for employees and guests.
• Troubleshoot user issues and escalate complex technical problems when needed.
• Manage device lifecycle tasks: procurement, repairs, inventory, and vendor coordination.
• Support conference room technology, hybrid meetings, and event setups.
• Maintain IT documentation and internal knowledge base articles.
• Occasionally assist with basic cabling, camera, or equipment installation projects.

Business driver of role

Fast-growth autonomous vehicle and robotics company scaling safe, secure, and reliable delivery solutions. We build very real products that operate in the real world - and our team moves fast. Our work is deeply collaborative across engineering, operations, product, and safety. We care about building well, supporting one another, and doing things the right way.

#ESJ

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