Serve as the P rimary Manager , with full authority to act on all matters related to contract performance and daily operations.
Provide leadership, oversight, and coordination across the following support service areas:
Tier 3 Enterprise Management (EM) Administration Support
Tier 2 and Tier 3 Systems Administration Support
Information Assurance & Security Administration Support
IT Knowledge Management Support
Configuration and Change Enablement Services (Standard and Senior Levels)
IT Architectural Engineering Services
Identity Engineering Services
Endpoint Engineering Services
Manage project schedules, resources, risks, and budgets to ensure successful service delivery.
Develop and maintain policies, processes, and documentation aligned with enterprise service management best practices.
Act as liaison with government stakeholders to address issues, resolve escalations, and ensure service levels are met or exceeded.
Supervise technical staff and coordinate cross-functional teams to deliver high-quality IT support services.
Ensure compliance with applicable government regulations, security requirements, and information assurance standards.
Support continuous improvement initiatives in service delivery, systems performance, and security posture.
Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
10+ years of progressive IT program/project management experience, including large-scale federal or enterprise IT contracts.
Proven ability to manage multidisciplinary teams across infrastructure, security, and engineering domains.
Strong understanding of ITIL, enterprise service management, and configuration/change management frameworks.
Experience with Information Assurance, Security Administration, and DoD/government compliance requirements.
Excellent communication, leadership, and stakeholder management skills.
PMP or equivalent project management certification (required).
ITIL Certification (preferred).
Active DoD Secret Clearance (or ability to obtain and maintain).
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