Service Manager Job at Infinity Quest UK, Remote

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  • Infinity Quest UK
  • Remote

Job Description

Service Manager

Roles & Responsibilitie s

  • Managing the day-to-day operations of the Telecom team.
  • Report to the Senior Manager of Service Management, act as the point of contact for clients to deliver proactive and effective service management
  • Coordinating and managing project teams and service providers.
  • Establish close and long term customer relationship through various customer engagement activities such as courtesy visit/call and review meeting
  • Identifying and rectifying service delivery issues.
  • Developing and implementing service improvement plans.
  • Collaborating with other departments to address service-related problems.
  • Ensuring that the service is highly available and meets requirements.
  • Monitor Service Level Agreement (SLA) and ensure that commitments made are effectively communicated and carried out by operational/functional parties
  • Managing the delivery of services to clients, ensuring agreements are met.
  • Handling client relationships and expectations.

Skill set:

  • Thorough understanding of Telecom Domain
  • 12-15 years' experience in managed services projects
  • Knowledge of GSM,LTE,5G in Access and Core network domains
  • Handson experience on OSS tools and ITSM applications
  • Project & Program management

Job Tags

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