Job Description

Vice President, Customer Journey About the RoleGap Inc. is seeking a bold, future-forward executive to lead as Group Product Customer Journey Officer—a product leader who understands that commerce happens everywhere, and intent is the new starting point. This role is designed for a product executive who thrives at the intersection of connected commerce, omni-retail enablement, and next-generation marketing technologies. In today’s fluid landscape, shopping journeys are no longer bound by store, home, or location—they are dynamic, intent-driven progressions that unfold across mobile and multiple devices. The leader in this role will orchestrate delightful, contextual, and high-performing product experiences that manage intent across the full customer lifecycle: creation, capture, and relationship. This executive will define and deliver the platform capabilities that elevate each stage of the journey— driving engagement, increasing conversion, deepening relationships, and monetizing them over time. This is a highly collaborative, strategic role, requiring enterprise-level influence, bold vision, and a deep sense of product craft. What You'll Do Connected Commerce Experiences

• Lead the strategy and development of customer-facing digital commerce experiences across Gap Inc.’s brand portfolio.
• Ensure product experiences flex across devices and contexts, with mobile as the primary entry point—yet optimized for web, in-store, and emerging touchpoints.
• Deliver frictionless journeys from intent creation through purchase and ongoing engagement, grounded in personalization and powered by modern platform capabilities.

Omni-Retail Associate Technologies

• Build and scale associate-facing tools that bring customer journeys to life in-store, from inventory visibility to personalized clienteling and fulfillment.
• Design omni-channel workflows that ensure consistency across physical and digital experiences—where location is an attribute, not a boundary.
• Unlock moments of service and conversion that strengthen the associate's role in capturing and nurturing customer intent.

Next-Generation Marketing Platforms

• Evolve Gap Inc.'s MarTech ecosystem to intelligently capture, activate, and nurture customer intent across channels.
• Develop products that support real-time targeting, message personalization, media optimization, and value-based segmentation.
• Enable marketing agility, improving speed to market, message relevance, and measurable performance.

Commerce Journey Thinking & Measurement • Operate with a "commerce happens everywhere" mindset—understanding that journeys unfold across contexts, channels, and time. • Deliver impact across three key stages:

• Intent Creation – spark curiosity and relevance.
• Intent Capture – drive action with frictionless, meaningful product experiences.
• Relationship – deepen engagement, reduce churn, and monetize value over time.
• Use this framework to guide platform investment, prioritization and experience design.

Enterprise Product Leadership

• Partner cross-functionally across brands, marketing, engineering, design, and analytics to execute a connected vision.
• Influence business strategy with data-driven insights from journey behavior, performance metrics, and platform capabilities.
• Lead, mentor, and scale a high-performing team of product leaders focused on customer journeys and lifecycle value.

Who You Are

• Experienced progressive product leadership in digital commerce, mobile, retail enablement, or marketing tech.
• Proven success designing intent-driven product experiences across devices and journey stages.
• Deep expertise in AI/mobile-first product development, customer lifecycle thinking, and personalization technologies.
• Skilled at leading large-scale product teams and driving measurable business outcomes.
• Strong business acumen, able to translate customer engagement into commercial value and P&L impact.
• Confident communicator and visionary storyteller with the ability to align cross-functional stakeholders.
• Bachelor's degree required; MBA or advanced degree preferred.

Job Tags

Flexible hours,

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