Job Description

Eatertainment General Manager to grow into Multi-Unit Role

A rapidly expanding entertainment company is preparing to launch its 1st location in Los Angeles, with a unique vision to redefine the American entertainment and leisure experience. The brand aims to make its services a part of everyday social life for people of all ages. We are looking for a dynamic, visionary leader to build and scale operations from the ground up.

The Opportunity

We are seeking a General Manager (Candidate for future Director) to lead our CA market entry, starting with the opening of our first store. This high-impact role will oversee end-to-end operations, develop expansion strategies, and collaborate closely with our international leadership team. The ideal candidate is a hands-on operator with a startup mentality, a passion for hospitality and entertainment, and a proven track record in launching and scaling service-oriented businesses.

Key Responsibilities

Phase 1: Store Launch & Initial Operations

• Lead all aspects of the first LA store opening, including hiring, training, site setup, and go-live readiness.
• Manage daily operations with a strong presence on-site, ensuring service excellence and financial performance.
• Adapt and implement global standards for the all markets.
• Work flexible hours, including evenings, weekends, and late-night shifts as required.

Phase 2: Expansion & Growth

• Identify and secure new store locations in California and beyond.
• Develop market-entry strategies and expansion roadmaps.
• Build strong relationships with landlords, vendors, and local partners.

Phase 3: Strategic & Executive Leadership

• Align national operations with the company’s global mission and strategic vision.
• Define and track KPIs across financial, customer, and operational metrics.
• Oversee recruitment, training, and performance management for future teams.
• Establish scalable policies, procedures, and standards to support rapid growth.

Required Qualifications

• 10+ years of operations experience in hospitality, entertainment, or a related industry.
• Experience managing multi-unit businesses and leading cross-functional teams.
• Proven ability to build and scale startup operations or new market entries.
• Flexibility to work late nights and weekends as needed.
• Experience in site development and new store rollout.
• Strong leadership, negotiation, and communication skills.
• Passion for cultural innovation and customer-first service models.

Preferred Qualifications

• Experience launching or scaling operations for international brands.
• Familiarity with franchising or licensing models.
• Solid track record in P&L ownership and performance optimization.

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