Job Description

Organization Overview


UNICEF USA (“UUSA” or “We”) relentlessly pursues a more equitable world for every child, upholding the rights of all children and empowering every child, everywhere. We also support the fundamental belief that children should have a voice and role in shaping their futures and the futures of their communities.

Over eight decades, the United Nations Children’s Fund (UNICEF) has built an unprecedented global support system for the world’s children, and has boldly taken on the biggest, seemingly impossible challenges facing children. UNICEF relentlessly works day in and day out to deliver the essentials that give every child an equitable chance in life: health care and immunizations, safe water and sanitation, nutrition, education, emergency relief and more. UNICEF USA advances the global mission of UNICEF by rallying the American public to support the world’s most vulnerable children.

We know that sustainable change is attainable, but it can’t be achieved alone. It takes a committed team – individuals, governments, corporations, volunteers and staff – who demonstrate a relentless commitment to working tirelessly, day in and day out in some of the toughest, hardest to reach places. Big problems need big solutions, and we harness our collective, global voice and energy to do more good, in more places for children. We will never stop supporting UNICEF to develop smarter, more cost-effective solutions; scaling up proven, data-driven programs; and harnessing new technologies to create measurable change for children.

UUSA is organized under the laws of New York State as a not-for-profit corporation. As such, UUSA is a tax-exempt organization as defined under Section 501C(3) of the Internal Revenue Code and is governed by an independent, non-salaried Board of Directors.

Position: Senior Director, Enterprise Systems and Engagement Platforms

Location: Nationwide/Remote

Salary: The estimated salary range for this role is $179,925 - 224,910. This represents UUSA's good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual pay will vary based on various factors, including but not limited to organizational budgets, qualifications, experience, specialized skills, and training.

Position Description

The Senior Director, Enterprise Systems and Engagement Platforms provides both strategic and hands-on leadership with enterprise accountability for the strategy, reliability, and evolution of the platforms that power supporter engagement and fundraising at UNICEF USA. As the senior leader for our core engagement stack — Blackbaud CRM, Salesforce Marketing Cloud (SFMC), and Hightouch CDP - this role owns the multi-year strategic roadmap and day-to-day operational performance for these systems, ensuring they are secure, scalable, interoperable, and delivering measurable impact against fundraising and advocacy objectives. The Senior Director is accountable for platform governance, vendor and budget decisions, and 24/7 continuity for mission-critical services.

This leader serves as a key connector across technology, data, and business teams - partnering with Direct Response, Marketing & Communications, Analytics, the Enterprise Data Governance team, and UNICEF USA’s Digital Agency of Record — to ensure engagement platforms enable the organization’s Full-Funnel Strategy. Working at the intersection of technology and program, the role advances AI-driven automation, personalization, and data insights that help UNICEF USA connect more effectively with supporters, improve donor acquisition and retention, and strengthen attribution and measurement.

Beyond direct platform ownership, this role partners with Finance, People & Culture, Marcomms, Legal, Public Affairs, and other functional system owners to steward an integrated, multi-year technology roadmap for all major enterprise applications. The role establishes standards and operating rhythms (for example, quarterly roadmap alignment and monthly performance reviews), develops business cases for major investments, and leads governance practices that ensure data integrity, compliance, and sustainable platform operations.

Position Responsibilities

Enterprise Platform Strategy & Leadership

• Own the enterprise-wide, multi-year technology roadmap and annual operating plans for UNICEF USA’s CRM, Marketing Automation Tools, CDP and related engagement systems. Prioritize investments to maximize fundraising, advocacy and supporter engagement ROI.
• Provide direct oversight of daily platform operations, including issue management, release planning, system upgrades, and technical debt mitigation.
• Lead internal teams and external vendors in executing platform enhancements, integrations, and optimization initiatives that advance fundraising and engagement goals.
• Develop business cases for major investments, upgrades, and integrations, ensuring alignment between technology priorities and organizational value.
• Establish and monitor KPIs for reliability, cost optimization, and user experience; report on performance to key stakeholders and leadership.
• Ensure governance, compliance, and data integrity across enterprise engagement platforms in coordination with IT Operations, Cybersecurity, and the Enterprise Data Governance (EDG) team

Engagement & Activation Partnership

• Act as principal technology partner to Direct Response, Marketing & Communications, Analytics and external agency partners to ensure platforms directly enable UNICEF USA’s Full-Funnel Engagement Strategy.
• Enable AI-driven audience targeting, content personalization, and automated journeys that improve conversion, retention, and advocacy outcomes.
• Partner with analytics, data science, and Enterprise Data Governance teams to translate platform data into actionable insights, ensuring ethical and effective data use.
• Manage data-related requests and integrations with external agencies and media partners supporting email, paid media, and social campaigns, maintaining compliance and data-sharing protocols.
• Facilitate knowledge sharing and best practices across platform and business teams to strengthen collaboration, alignment, and technical fluency. Champion cross-functional engagement, ensuring platform capabilities evolve in step with UNICEF USA’s fundraising, marketing, and advocacy priorities.
  

Enterprise Integration & Ecosystem Alignment

• Partner with technology, data, and business leaders to define shared priorities, dependencies, and sequencing of UNICEF USA’s integrated three-year technology roadmap, ensuring alignment across enterprise platforms to enable a cohesive, future-ready enterprise ecosystem.
• Drive ongoing coordination across major platforms owned and managed by teams outside of Technology (ADP, Quorum, CLM, NetSuite, Adaptive and others) to strengthen interoperability, eliminate silos, and enhance data integrity across the
• Review and evaluate requests for new platforms or tools from business stakeholders; guide approval and governance processes and provide informed recommendations or alternatives.
• Monitor industry and nonprofit technology trends, applying insights to continuously strengthen UNICEF USA’s enterprise systems strategy and capabilities.

Governance and Vendor Management

• Oversee vendor and agency relationships, leveraging subject matter expertise to evaluate, select, and manage technology partners that drive performance and value.
• Coordinate with Legal, Compliance, and EDG to ensure data-sharing agreements, privacy protocols, and security practices meet UNICEF USA standards.
• Manage operational and capital budgets for enterprise systems, ensuring financial transparency, efficiency, and return on investment.
• Establish governance frameworks for technology lifecycle management, procurement, and sustainability. Ensure 24/7 reliability and continuity for mission-critical systems and services supporting UNICEF USA’s operations and supporter engagement.
  

Qualifications:

• Bachelor's degree or equivalent required.
• Minimum of 10 years of progressive experience in enterprise applications, systems management, or related fields.
• Proven success managing CRM platforms, marketing automation systems, and customer data platforms (Blackbaud CRM, Salesforce Marketing Cloud, Hightouch preferred).
• Strong background in system integration, enterprise architecture, and application lifecycle management.
• Demonstrated experience balancing strategic leadership with hands-on execution in complex, fast-paced environments.
• Exceptional analytical, communication, and stakeholder management skills, with the ability to translate technical strategy into organizational value. Experience managing vendor selection, contracts, and external agency relationships.
  

Don’t meet every single requirement? That’s okay. UNICEF USA values diverse experiences and we’re always looking for people who will add to our culture and further our mission. If you are excited about this role and unsure about whether your past experience aligns with the job description, we encourage you to apply anyway.

Must possess current and valid US Work Authorization and be eligible to work for any US employer without sponsorship.

Due to the high volume of applications received, only those selected for an interview will be contacted. UNICEF USA is proud to be an Equal Opportunity Employer

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. UUSA is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at peopleandculture@unicefusa.org .

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