Job Description

The Director, HCM Operations provides overall business leadership and strategic vision for MetLife's HCM operating model to support client integrations and plan configuration for leading HCM platforms. This is a new role focused on expanding on our strong foundation of connectivity with leading HCM platforms to create differentiated experiences for our mutual customers. Primary duties include: * Develops and maintains the strategic roadmap of key capabilities to provide HCM consulting and integration support for leading platforms such as Workday, ADP, UKG and Oracle. * Stay informed of key HCM platforms in market to inform future service and integration offerings. * Provides internal and external leadership on how we engage with leading HCM platforms with an initial focus on Workday. * Creates and maintains with internal and external stakeholders guides and technical instructions on how to deploy our integrations across all aspects of integrated HCMs. * Maintains third party builder relationships for clients who need additional build support beyond what MetLife can provide. * Develops and manages the overall process of clients who look to engage with our HCM services. * Leads the day-to-day activities of the HCM Consulting team. * Provides expertise during presale activities, assisting in RFP and finalize meetings as a subject matter expert. * Works across the organization to champion the importance of HCMs in the customer experience and align business processes. Required Skills: * HS Diploma or equivalent required, Bachelor's degree of equivalent experience preferred. * Group benefits experience with a preference towards operations, IT, distribution, and HR technology roles. * Knowledge of core HR functions including benefits, absence, and payroll. * Prior experience managing HCM and/or Ben Admin relationships with Workday experience preferred. * Experience leading in a matrix environment with direct and indirect accountability. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.

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